Home | About | FAQ | Contact
Questions:
  1. What can I process or send through this service?
  2. What can't I send through this service?
  3. How much does it cost to return equipment through the automated service?
  4. What happens to the equipment after I send it in?
  5. Can I select the charitable organization to which my equipment is donated?
  6. Do I have to take my equipment somewhere when using this service?
  7. How do I pack my equipment for shipment to the recycling center?
  8. Is there a limit to the number of boxes I can send back?
  9. Is there a size or weight limit per box when using the automated service?
  10. What if the carrier loses or damages my package?
  11. When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load?
  12. What if I accidentally ship the wrong equipment?
  13. What happens to the data on my disk drive or flash memory in the products I am recycling?
  14. What if I have other questions about Fujitsu hardware recycling services?


Answers:
1. What can I process or send through this service?
 
The service accepts any electronics device. The service provides a zero cost and environmentally responsible solution for the return, recycling, or full raw material recovery of these products.
 
»  Back to top
 
2. What can't I send through this service?
 
The free shipping label service is available for any electronics device except Television Sets.
 
»  Back to top
 
3. How much does it cost to return equipment through the automated service?
 
There is no cost to the user for this service for the defined product from the site as long as the FedEx pre-printed label is used.
 
»  Back to top
 
4. What happens to the equipment after I send it in?
 
All returned products go through an environmentally responsible, multi-phase recycling process. They're sent to a recycling facility where the product is recycled and refurbished then sold for reuse or, if it does not have economic recovery value, the product is separated into components and processed for recovery of raw material.
 
»  Back to top
 
5. Can I select the charitable organization to which my equipment is donated?
 
No. We do not offer a donation option through this service at this time. This option has been considered and may be offered at a later time.
 
»  Back to top
 
6. Do I have to take my equipment somewhere when using this service?
 

You login to this website, print the label on this site, and take the product to the nearest FedEx location.

The package should include the notebook or tablet computer, the power adapter, any manuals, discs and software that was originally provided.

 
»  Back to top
 
7. How do I pack my equipment for shipment to the recycling center?
 
Four Simple Steps (There is No Charge for this service)
  1. Fill out the information in the form to the right for a FedEx Pre-Printed Label.
  2. Find the closest FedEx Office or visit http://www.fedex.com//Dropoff/start
  3. Bring your pre-packaged device(s) ONLY with the label to the FedEx drop off.
  4. Affix the label to box with tape and give to FedEx agent for shipping.
 
»  Back to top
 
8. Is there a limit to the number of boxes I can send back?
 
No, there is no limit to the number of boxes.
 
»  Back to top
 
9. Is there a size or weight limit per box when using the automated service?
 
Yes. For each individual notebook, the maximum package weight accepted is 15 pounds.
 
»  Back to top
 
10. What if the carrier loses or damages my package?
 
Fujitsu is not responsible for packages that are lost or damaged by the carrier. Please retain a copy of your invoice and your confirmation email with tracking number(s) for your records so that any problems in shipping may be resolved with the carrier. There is no charge to you for a lost package.
 
»  Back to top
 
11. When using this service, what if I have a large shipment of equipment and would like to ship a pallet or trailer load?
 
At this time we only accept individually packaged products that have been packaged in the material sent to you or provided at a FedEx location. Please email Fujitsu@AnythingIT.com for any large shipments or call 877-766-3050 x349 for additional information.
 
»  Back to top
 
12. What if I accidentally ship the wrong equipment?
 
Equipment shipped by mistake cannot be recovered or returned. By ordering the service and surrendering your packed equipment to the transportation carrier, you relinquish any rights to the package and its contents.
 
»  Back to top
 
13. What happens to the data on my disk drive or flash memory in the products I am recycling?
 

It is always recommended that the customer re-format storage devices after making a backup of critical data.

Upon receipt of the device, AIT will reformat all drives; however, AnythingIT is not responsible for any data left on the machine when it is received.

 
»  Back to top
 
14. What if I have other questions about Fujitsu hardware recycling services?
 
You can call our toll free number 877-766-3050 x349 or you can send an e-mail to Fujitsu@AnythingIT.com
 
»  Back to top
 

 

»


»
»
»
»
»

 

Recycle Fujitsu Products
(Non-Fujitsu only with purchase of similar Fujitsu replacement item)
About Us
FAQ
Contact Us
FedEx Drop Locations
Buy Fujitsu Products